Last updated: 31 October 2026

Martyn’s Mutts respects your privacy. This policy explains how we use personal information when you visit our website, contact us or use our services.

Information you share with us

When you enquire or book a service, we collect the information needed to respond and support you and your dog. This may include your name, contact details, address and relevant information about your dog, household and care requirements.

We use this information to answer questions, arrange and deliver services, provide updates and maintain appropriate business records. Our lawful bases include taking steps towards or fulfilling a contract, meeting legal obligations and our legitimate interests in running the business and providing appropriate care.

Reviews and photographs

We may display customer reviews and photographs of dogs we have worked with on our website and social media. Where this includes identifying personal information, we seek permission before using it for promotion. You can contact us to request removal of a review or photograph from channels we control.

Website information

Our website is hosted by Squarespace. Squarespace processes technical information such as IP addresses, browser and device details and website activity to operate, secure and, where enabled, analyse use of the site. Please see our Cookie Policy for more information.

Sharing and protecting information

We do not sell personal information. We share relevant details only with team members delivering your service, providers supporting our website, forms and communications, or others where necessary for legal, safety or professional reasons.

We use Squarespace and Google services where relevant. These providers may process information outside the UK using applicable data protection safeguards.

We take reasonable measures to keep information secure and retain it only as long as needed to manage enquiries, provide services and meet legal, accounting or insurance requirements.

Your choices and rights

You can ask to access or correct your information, request its deletion or object to certain uses, subject to applicable legal requirements. Where we rely on your consent, you can withdraw it at any time.

For privacy enquiries, contact:

Martyn Hillier, trading as Martyn’s Mutts
Email: martynsmutts@gmail.com

You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.